This can apply to those behind the counter in a fast food store. We take a lot of crap from people who think they’re better than us, and we have to smile the whole time.
There is a set of 7 donut shops owned by one person in the town I live in that I work at. One of them had a complaint today. A lady complained that she didn’t like the vibes she felt when she walked into the building.
o.O…wait…What?
Then there’s the lady that yelled at me that the we needed to clarify our menus better because a half-dozen wasn’t half the price of a full dozen. It says the prices in plain writing right there on the menu that she was staring at to order.
There was another guy who complained that we weren’t all chipper and happy at 6 in the morning. He’s the one who was acting all grumpy/mean and then expected us to be more than neutral?
This is a win on your part. Semi-fail on your manager’s part, though I get why he reported it.
Reminds me of my video store days. Long line, lots of rentals going out. One guy got to the front of the line while on the phone and I asked him for his membership card or phone number to pull up his account (if you’re at my counter, I ignore the fact that you’re on the phone…I’m there to do business, not wait until you decide to acknowledge me).
Guy keeps talking on the phone as he tries to hand me the DVDs. I ignore them, lean over and say to the next person in line, “While he’s finishing up his phone call, what can I do for you?”
So many laughs from the line, and just an embarrassed look from phone guy. To his credit, he finished the call and I helped him next since he didn’t gripe about it.
People on cell phones in drive through… That’s the most irritating thing ever. We’re supposed to do everything, take the order, get the money, give them the food, and have them leave in under 123 seconds. (It’s actually 120, but they give us three seconds leeway.) People on cell phones in drive through always take at least half of our allotted time, and if we ask them to finish their call before driving up to the drive through, we are treated like we just slapped them. Amazing how we’re the rude ones when they don’t want to put down the cell phone for a few seconds and make their order.
I swear, one person was talking about her dog taking a crap in the park one time…
We’ve actually had a lady sit at the window after we were done and finish her conversation before she left. Were we allowed to tell her to get her ass out of the way so we could serve the next customer? No, that would be rude. GAH!
Last time I got fast food was at a Jack in the Box (it was 2AM, they are open all night).
About 5 or so minutes after I pulled up finally someone takes my order over the loudspeaker. When I get to the window I not only paid in cash I used up all the extra change I had. The poor stoned kid looks at the handfull of change and goes “It’s $7.48 (or you know whatever it actually was) I said “Yes.”
He takes another look at the change in his hand and asks “Is this $7.48?”
I replied, a little confused, “Yes, it is.”
He said “Alright! I trust you man!”
It was when he said that, with a small as wide as he could, that I realized he was stoned off his ass.
That’s why it’s critical that we, the non-fast-food workers rise up and squash people who treat others poorly.
I lost it on some fat broad who was yelling at some kid about a messed up order. She didn’t get her ketchup.
When I was done with my f-bomb laden tirade about diabetes and being bitter with our lives and how we treat others the seacow was silent, and while I did not expect payment I did get free fries!!!
Damn right. The poor register monkeys are paid not to go postal on the random nutjobs who walk in the door. (I’ve worked with the public myself, as you can tell.) As other customers, we’re not being paid to pretend rude people are pleasant, and I enjoy being able to stand up for the put-upon worker when the opportunity comes up.
Uh-huh. Just remember. It’s not that YOU are buying our food, it’s that you’re buying OUR food. The line, “The customer is always right” was invented by some retard who wanted to jack up business. You’re not always right, or else we wouldn’t make any money and you wouldn’t be able to get our food anymore.
As for the “Skilled and unskilled labor” part… You made me laugh with that one. I dare you to just try and do the jobs behind the counter without training. Go on, I’ll sit back and laugh as you fail to meet customer expectations, get yelled at for being too slow, and burn yourself on almost everything. The fact is, it takes a degree of skill to work in fast food and not get burned every time you use one of the machines. Pretty much every item we use has the potential to cut us, and it does, yet it doesn’t bother us because we’re trained to handle it.
It’s dangerous behind the line. We handle that danger so you can eat your meal in peace. Unskilled? No. They are not better than us. If they were, they wouldn’t drop f-bombs just because the ketchup wasn’t on their custom made sandwich.
Oh, and remember one thing: Revenge is full of phlegm .
Here’s a newsflash — quite a few of us in technical / professional jobs also worked fast food. It’s not like it’s some mysterious place that we’ve only seen from the other side of the counter.
I agree that no one is “better than you” to the point that they are entitled to cuss you over a mistake or oversight (real or imagined).
So, yeah, I say with the voice of experience, fast food is not skilled labor. When your training is done in a week, that’s not skilled. I hope that like us, this is a stop for you on your path, and not a career.
Training may be done in a week, but the parts after that are what build up the skill. Taking orders fast enough without making mistakes too often takes skill. Not falling behind while cooking the fries and meat takes skill. Getting a thirty dollar order ready, condiments included, making sure nothing is missing, and doing it all as fast as possible takes skill. Making the sandwiches as requested by the customer and wrapping them as quickly as possible without letting the toppings slide to one side of the sandwich takes skill. Doing ANYTHING with the massive amount of health regulations these days, and doing it with speed and precision… TAKES SKILL!!
Maybe you aren’t required to be the best at first, but eventually, your manager is gonna tell you if you’re not meeting their always high expectations, and the less you meet their expectations, the less hours you get. Therefore, it requires you to become skilled in your position or lose money.
Skill only comes from two things; talent, and experience. Training can only teach you to gather these two things and use them properly.
As for fast food as a part of my path, I plan on joining the Blistered Thumbs team once I save up enough to afford a PS3 . So, yeah, it’s a stop, assuming my vehicle doesn’t break down while I’m here.
Again, you’re not telling us anything we don’t already know. You are still acting like I haven’t done my time at Arbys, running a giant slicer and cleaning fryers. Like I wasn’t the guy filling 38 second averages on lunch orders on the drive thru window.
Just because you can get really good at something doesn’t make it skilled. Guys who dig trenches all day get really good at moving dirt. That doesn’t make it skilled work.
This is perhaps the worst phrase ever coined. It entitles jerks to think they can bully around people to get their way… people who, btw, can’t do s**t to defend themselves without being deemed unprofessional or reprimanded/fired.
What we need are more stores out there who are willing to “fire” bad customers and back up their employees when customers are out of line. Right now, all we’re doing is breeding more entitlement jerks by giving in and placating them with coupons and discounts when they complain.
So the fact that someone knows a computer inside and out and has an instinct for repairing them when another person doesn’t makes one better than the other?
NO, you ass.
Guess what, I really wanted to get into massage therapy, had an instinct for it and no drive for any other career, however I developed Carpel Tunnel in both my wrists before I was 20 so obviously that career is out.
If every person went into those careers that you think makes them better than those working convenience-food joints then there wouldn’t be people to manage and run those stores and your service actually WOULD be crappy.
The only reason I’m not a manager is I declined the option.
I’m not some school dropout, I graduated 10th in a class of just over 200.
As a musician/occasional soundguy who lives by this creed, I love this! I have always made it a point to buy the sound techs a beer and thank them for a job well done. Why be a butthole to the people who are responsible for making you sound great?
Take a look at the backstage riders for some of your favourite acts.
Iggy Pop’s in particular deserves a thorough reading if only for the comedy value!
As a former tech I have to say that the best shows are the ones where the act recognizes that the techs are an integral part of the show and that unhappy techs = bad show. Happy techs = good show. The best experience I ever had was when Great Big Sea came back en masse to the mixing console after a show and personally thanked me for doing front-of-house. They gave me a case of beer from their backstage rider and said that they considered the mixer as much a part of the band and as important as any of the musicians. I floated out of there on a cloud! Would I work for them again? You bet! Will I give them the best show I possibly can? Absolutely! What did it cost them? Nothing but a case of beer for my crew and a few sincere kind words (ie, some respect).
I’m a rigger who builds stages, hangs trusses and works on movies. I often work 18 hour days doing dangerous tasks. Its nice to know there is one rock star who gets it.
im a tech, i do movies, handle equipment, setup lights, audio, sets, i run audio, do house manangment, and strike is on of my favorite things. this note should be in every theatre, every auditorium and behind every stage!
On the other side of the stage…as someone who rarely goes to concerts it utterly baffles me that fans are OK with the “rockstar” behaviour in the OP. I mean you’ve paid $50-$300 (depending on what country you live in) to see someone and yet you barely complain if they show up 2 hours late? That’s where people have crossed the line from liking/appreciating an artist, to drooling idol worship.
And Rollins believes it, too.
..he prob’ly does..
Did he give his salary to the techs when he was doing stage performances?
There’s a decent chance, yeah. He makes most of his money on his spoken word performances, TV and books now, not The Rollins Band.
They see me rollins…
As a tech, all I have to say is Amen!
like
I did not have to deal with bands much, but I had to deal with DJs and some live Techno Artist.
Plus dealing with ravers/party kids also walking about stepping on my back stage gear.
Agreed, posted it before a recent show, the entire crew loved it.
..i dunno if “rock stars” would read this tome..but it’s a roadie’s dream-wish..
Henry Rollins has always had an amazing way of getting his point across…..
So listen up you!
Some Rock Stars should to the heck.
you win 5 bonus internets!
Preach it Hank!
Unless David Bowie is the milkman.
DUN DUN DUN.
I want a milkman, and I want David Bowie to be my milkman.
I hear you, I honestly wouldn’t mind having David Bowie as my milkman.
Got milk?
Put on your cereal and dance the blues
Got milk?
On your Rice Krispies! The serious Krispies!
And if you say eat
I’ll eat with you
And if you say crunch
We’ll cruuuuuuuuuuunchhh
Because my glove for you
Will split your twa in too
If you should fall
Into my car
We’ll box on for an ow-wha!
Henry is da BOMB, This is why i love this dude.
I have to say – that’s a perfect punctuation WIN!
It’s amazing how far one can go in life, and how much more smoothly things often go, by simply practicing this.
Didn’t David Bowie do a song called milkman (who for some reason is waiting in the sky)?
that was ‘the starman’
As a professional stage hand, all I can say is AMEN, BROTHER!!
WWHRD?
Henry Rollins is the man.
Henry Rollins is the man.
Henry Rollins for the win!
He just needs a six-pack and he doesn’t need you!
Hank doesn’t drink. He does press weights like a madman though.
He does like root beer. He brought some to Shatner’s house.
I would love to lift weights and drink root beer with Henry Rollins. Dream Date! <3
And this is just one of MANY reasons I love Rollins.
This can apply to those behind the counter in a fast food store. We take a lot of crap from people who think they’re better than us, and we have to smile the whole time.
There is a set of 7 donut shops owned by one person in the town I live in that I work at. One of them had a complaint today. A lady complained that she didn’t like the vibes she felt when she walked into the building.
o.O…wait…What?
Then there’s the lady that yelled at me that the we needed to clarify our menus better because a half-dozen wasn’t half the price of a full dozen. It says the prices in plain writing right there on the menu that she was staring at to order.
There was another guy who complained that we weren’t all chipper and happy at 6 in the morning. He’s the one who was acting all grumpy/mean and then expected us to be more than neutral?
XD
This is a win on your part. Semi-fail on your manager’s part, though I get why he reported it.
Reminds me of my video store days. Long line, lots of rentals going out. One guy got to the front of the line while on the phone and I asked him for his membership card or phone number to pull up his account (if you’re at my counter, I ignore the fact that you’re on the phone…I’m there to do business, not wait until you decide to acknowledge me).
Guy keeps talking on the phone as he tries to hand me the DVDs. I ignore them, lean over and say to the next person in line, “While he’s finishing up his phone call, what can I do for you?”
So many laughs from the line, and just an embarrassed look from phone guy. To his credit, he finished the call and I helped him next since he didn’t gripe about it.
People on cell phones in drive through… That’s the most irritating thing ever. We’re supposed to do everything, take the order, get the money, give them the food, and have them leave in under 123 seconds. (It’s actually 120, but they give us three seconds leeway.) People on cell phones in drive through always take at least half of our allotted time, and if we ask them to finish their call before driving up to the drive through, we are treated like we just slapped them. Amazing how we’re the rude ones when they don’t want to put down the cell phone for a few seconds and make their order.
I swear, one person was talking about her dog taking a crap in the park one time…
We’ve actually had a lady sit at the window after we were done and finish her conversation before she left. Were we allowed to tell her to get her ass out of the way so we could serve the next customer? No, that would be rude. GAH!
Last time I got fast food was at a Jack in the Box (it was 2AM, they are open all night).
About 5 or so minutes after I pulled up finally someone takes my order over the loudspeaker. When I get to the window I not only paid in cash I used up all the extra change I had. The poor stoned kid looks at the handfull of change and goes “It’s $7.48 (or you know whatever it actually was) I said “Yes.”
He takes another look at the change in his hand and asks “Is this $7.48?”
I replied, a little confused, “Yes, it is.”
He said “Alright! I trust you man!”
It was when he said that, with a small as wide as he could, that I realized he was stoned off his ass.
That’s why it’s critical that we, the non-fast-food workers rise up and squash people who treat others poorly.
I lost it on some fat broad who was yelling at some kid about a messed up order. She didn’t get her ketchup.
When I was done with my f-bomb laden tirade about diabetes and being bitter with our lives and how we treat others the seacow was silent, and while I did not expect payment I did get free fries!!!
I hate customers who abuse workers. HATE them.
I wish there were more John Ms in the world.
Damn right. The poor register monkeys are paid not to go postal on the random nutjobs who walk in the door. (I’ve worked with the public myself, as you can tell.) As other customers, we’re not being paid to pretend rude people are pleasant, and I enjoy being able to stand up for the put-upon worker when the opportunity comes up.
skilled labor and unskilled labor
rude coworkers and rude customers
apples and oranges
Those people think they’re better than you because they are.
Uh-huh. Just remember. It’s not that YOU are buying our food, it’s that you’re buying OUR food. The line, “The customer is always right” was invented by some retard who wanted to jack up business. You’re not always right, or else we wouldn’t make any money and you wouldn’t be able to get our food anymore.
As for the “Skilled and unskilled labor” part… You made me laugh with that one. I dare you to just try and do the jobs behind the counter without training. Go on, I’ll sit back and laugh as you fail to meet customer expectations, get yelled at for being too slow, and burn yourself on almost everything. The fact is, it takes a degree of skill to work in fast food and not get burned every time you use one of the machines. Pretty much every item we use has the potential to cut us, and it does, yet it doesn’t bother us because we’re trained to handle it.
It’s dangerous behind the line. We handle that danger so you can eat your meal in peace. Unskilled? No. They are not better than us. If they were, they wouldn’t drop f-bombs just because the ketchup wasn’t on their custom made sandwich.
Oh, and remember one thing: Revenge is full of phlegm
.
Here’s a newsflash — quite a few of us in technical / professional jobs also worked fast food. It’s not like it’s some mysterious place that we’ve only seen from the other side of the counter.
I agree that no one is “better than you” to the point that they are entitled to cuss you over a mistake or oversight (real or imagined).
So, yeah, I say with the voice of experience, fast food is not skilled labor. When your training is done in a week, that’s not skilled. I hope that like us, this is a stop for you on your path, and not a career.
Training may be done in a week, but the parts after that are what build up the skill. Taking orders fast enough without making mistakes too often takes skill. Not falling behind while cooking the fries and meat takes skill. Getting a thirty dollar order ready, condiments included, making sure nothing is missing, and doing it all as fast as possible takes skill. Making the sandwiches as requested by the customer and wrapping them as quickly as possible without letting the toppings slide to one side of the sandwich takes skill. Doing ANYTHING with the massive amount of health regulations these days, and doing it with speed and precision… TAKES SKILL!!
Maybe you aren’t required to be the best at first, but eventually, your manager is gonna tell you if you’re not meeting their always high expectations, and the less you meet their expectations, the less hours you get. Therefore, it requires you to become skilled in your position or lose money.
Skill only comes from two things; talent, and experience. Training can only teach you to gather these two things and use them properly.
As for fast food as a part of my path, I plan on joining the Blistered Thumbs team once I save up enough to afford a PS3
. So, yeah, it’s a stop, assuming my vehicle doesn’t break down while I’m here.
Again, you’re not telling us anything we don’t already know. You are still acting like I haven’t done my time at Arbys, running a giant slicer and cleaning fryers. Like I wasn’t the guy filling 38 second averages on lunch orders on the drive thru window.
Just because you can get really good at something doesn’t make it skilled. Guys who dig trenches all day get really good at moving dirt. That doesn’t make it skilled work.
Wasn’t that Shakespeare? “Revenge is a dish best served phlegmy…”
http://www.phrases.org.uk/meanings/106700.html
This is perhaps the worst phrase ever coined. It entitles jerks to think they can bully around people to get their way… people who, btw, can’t do s**t to defend themselves without being deemed unprofessional or reprimanded/fired.
What we need are more stores out there who are willing to “fire” bad customers and back up their employees when customers are out of line. Right now, all we’re doing is breeding more entitlement jerks by giving in and placating them with coupons and discounts when they complain.
@moniker
So the fact that someone knows a computer inside and out and has an instinct for repairing them when another person doesn’t makes one better than the other?
NO, you ass.
Guess what, I really wanted to get into massage therapy, had an instinct for it and no drive for any other career, however I developed Carpel Tunnel in both my wrists before I was 20 so obviously that career is out.
If every person went into those careers that you think makes them better than those working convenience-food joints then there wouldn’t be people to manage and run those stores and your service actually WOULD be crappy.
The only reason I’m not a manager is I declined the option.
I’m not some school dropout, I graduated 10th in a class of just over 200.
Right on Henery!!!
Actually, if the milkman is bringing supplies for catering, I DO care! My hubby and I are both techs, and immediately printed this!
I’m a stagehand and I would love to swap my pay with a rock star.
hank is the man
http://www.snopes.com/music/artists/vanhalen.asp
As a musician/occasional soundguy who lives by this creed, I love this! I have always made it a point to buy the sound techs a beer and thank them for a job well done. Why be a butthole to the people who are responsible for making you sound great?
From The Smoking Gun
http://www.thesmokinggun.com/backstage
Take a look at the backstage riders for some of your favourite acts.
Iggy Pop’s in particular deserves a thorough reading if only for the comedy value!
As a former tech I have to say that the best shows are the ones where the act recognizes that the techs are an integral part of the show and that unhappy techs = bad show. Happy techs = good show. The best experience I ever had was when Great Big Sea came back en masse to the mixing console after a show and personally thanked me for doing front-of-house. They gave me a case of beer from their backstage rider and said that they considered the mixer as much a part of the band and as important as any of the musicians. I floated out of there on a cloud! Would I work for them again? You bet! Will I give them the best show I possibly can? Absolutely! What did it cost them? Nothing but a case of beer for my crew and a few sincere kind words (ie, some respect).
ARTISTS TAKE NOTE!
I’m a rigger who builds stages, hangs trusses and works on movies. I often work 18 hour days doing dangerous tasks. Its nice to know there is one rock star who gets it.
im a tech, i do movies, handle equipment, setup lights, audio, sets, i run audio, do house manangment, and strike is on of my favorite things. this note should be in every theatre, every auditorium and behind every stage!
On the other side of the stage…as someone who rarely goes to concerts it utterly baffles me that fans are OK with the “rockstar” behaviour in the OP. I mean you’ve paid $50-$300 (depending on what country you live in) to see someone and yet you barely complain if they show up 2 hours late? That’s where people have crossed the line from liking/appreciating an artist, to drooling idol worship.
Not me. After a half an hour, I’m heading for the box office.
Jay Walsh’s tool locker at the Paramount in Seattle.
Henry Rollins!!
That guy is a badass, I wouldnt want to get on his bad side…
David Bowie should do punk rock girl by The Dead Milkmen and they would care they would all care!!!